Effective Date: August 1, 2026
Thank you for shopping with us. We want you to feel confident when making a purchase. This Return & Refund Policy explains the conditions and process for requesting a return or refund.
Please read this policy carefully before placing an order.
1. RETURN ELIGIBILITY
Eligible items may be returned within 30 days of the delivery date.
To be eligible for a return, items must generally meet the following conditions:
- Be unworn and unused
- Be unwashed
- Be free from damage, stains, odors, or signs of use
- Include original tags, where applicable
- Be returned in a condition suitable for resale
We reserve the right to inspect returned items before approving a refund.
2. NON-RETURNABLE ITEMS
Certain items may not be eligible for return, including:
- Items that have been worn, washed, altered, or damaged after delivery
- Items without original tags when tags were originally provided
- Items with signs of use, stains, odors, or other conditions that prevent resale
- Final sale or specially marked non-returnable items, where applicable
- Gift cards or other non-returnable products
Any item that does not meet our return requirements may be refused or returned to the customer.
3. RETURN REQUESTS
Return requests must be submitted within the applicable return period.
Submitting a return request does not automatically guarantee that the return will be approved. Each request may be reviewed based on the condition of the item and the circumstances of the order.
Customers should wait for return instructions before sending an item back.
Items returned without authorization or without following the applicable return instructions may not be accepted.
4. RETURN SHIPPING COSTS
Unless an item is defective, damaged, incorrect, or otherwise required by applicable law, return shipping costs may be the responsibility of the customer.
Any original shipping fees, handling fees, or other applicable service charges may be non-refundable unless otherwise required by applicable law.
5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or different from the item you ordered, you may request a review.
Supporting information, including photographs of the item, packaging, or shipping label, may be required to help us evaluate the issue.
Depending on the circumstances, an approved request may result in a replacement, refund, or another appropriate resolution.
6. REFUNDS
Once a returned item is received and inspected, we will determine whether it meets the applicable return requirements.
If a refund is approved, the refund will generally be issued to the original payment method.
The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider. Refund processing may take approximately 5–10 business days after approval.
Please note that the time required for your financial institution to process and post the refund may vary.
7. PARTIAL REFUNDS
In certain situations, a partial refund may be issued when permitted by applicable law.
This may include situations where an item is returned in a condition that differs from its original condition or where only part of an order is eligible for a refund.
Any partial refund will be determined based on the specific circumstances of the return.
8. EXCHANGES
We do not guarantee that exchanges will always be available.
If an exchange option is available, it may depend on product availability, size availability, and the condition of the returned item.
Customers may be required to return the original item before a replacement or exchange can be processed.
9. CANCELLATIONS
Order cancellation requests may only be accommodated before an order has entered the processing or fulfillment stage.
Once an order has been processed or prepared for shipment, cancellation may no longer be possible.
Submitting a cancellation request does not guarantee that the order can be canceled.
10. LOST OR DELIVERY-RELATED ISSUES
If a package is delayed, marked as delivered but cannot be located, or experiences another delivery-related issue, the situation may require additional review.
Customers may be asked to check the delivery location, mailbox, front desk, reception area, or other designated delivery areas before further action is taken.
Resolution of delivery-related issues will depend on the specific circumstances and available information.
11. RETURN CONDITIONS
Returned items must be packaged appropriately to help prevent damage during transit.
We recommend keeping proof of shipment when returning an item.
We are not responsible for items lost or damaged during return transit when the return shipment is arranged independently by the customer.
12. POLICY UPDATES
We may update this Return & Refund Policy from time to time to reflect changes in our business practices, legal requirements, or customer service procedures.
Any updated version will become effective when posted on this page unless otherwise stated.
We encourage customers to review this Return & Refund Policy periodically before making a purchase.
Last Updated: August 1, 2026