Last Updated: August 1, 2026
1. WHERE DO YOU SHIP?
We currently ship only to addresses within the United States. At this time, we do not offer international shipping.
2. HOW LONG DOES ORDER PROCESSING TAKE?
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Processing times may be longer during holidays, promotional periods, or times of high order volume.
3. HOW LONG WILL DELIVERY TAKE?
After your order has been processed, estimated delivery generally takes approximately 7–15 business days.
Please note that delivery times are estimates and may vary depending on the delivery location, carrier operations, weather conditions, seasonal demand, or other factors outside of our reasonable control.
4. HOW CAN I TRACK MY ORDER?
When tracking information is available, it may be provided after your order has been shipped.
Please allow up to 48 hours for tracking information to become active or display updated movement information.
5. CAN I CHANGE OR CANCEL MY ORDER?
Order changes or cancellations may only be possible before an order has entered the processing or fulfillment stage.
Once an order has been processed or prepared for shipment, changes or cancellations may no longer be available.
Submitting a request does not guarantee that the requested change or cancellation can be completed.
6. WHAT SHOULD I DO IF I ENTERED THE WRONG SHIPPING ADDRESS?
Please carefully review your shipping information before completing your order.
Address changes may only be possible before the order enters the processing or fulfillment stage. Once an order has been processed or prepared for shipment, we may not be able to update the delivery address.
We are not responsible for delivery issues caused by incorrect or incomplete information provided during checkout.
7. WHAT IS YOUR RETURN POLICY?
Eligible items may generally be returned within 30 days of the delivery date.
To qualify for a return, items must generally be unworn, unused, unwashed, free from damage or signs of use, and returned in suitable condition.
Certain items may not be eligible for return. Please review our Return & Refund Policy for complete details.
8. WHO PAYS FOR RETURN SHIPPING?
Unless an item is damaged, defective, incorrect, or otherwise required by applicable law, return shipping costs may be the responsibility of the customer.
Original shipping or service fees may also be non-refundable where permitted by applicable law.
9. WHAT IF I RECEIVE A DAMAGED, DEFECTIVE, OR INCORRECT ITEM?
If you receive an item that is damaged, defective, or different from what you ordered, you may request a review.
Supporting information, such as photographs of the item, packaging, or shipping label, may be required to help evaluate the issue.
Depending on the circumstances, an approved request may result in a replacement, refund, or another appropriate solution.
10. WHEN WILL I RECEIVE MY REFUND?
Once a returned item has been received and inspected, we will determine whether it meets the applicable return requirements.
If approved, refunds are generally issued to the original payment method.
Refund processing may take approximately 5–10 business days after approval, depending on your bank, card issuer, or payment provider.
11. CAN I EXCHANGE AN ITEM?
Exchanges may be available depending on product availability, size availability, and the condition of the returned item.
We cannot guarantee that a specific item, color, or size will remain available for exchange.
In some cases, the original item may need to be returned before a replacement or exchange can be processed.
12. HOW DO I CHOOSE THE RIGHT SIZE?
We recommend reviewing the size information available on each product page before placing your order.
Please compare the provided measurements with your own measurements to help select the most suitable size.
Because measurements may vary slightly depending on the product and manufacturing process, a small variation may occur.
13. WILL THE PRODUCT LOOK EXACTLY LIKE THE PHOTOS?
We make reasonable efforts to display product colors and details as accurately as possible.
However, colors may appear slightly different depending on your device, monitor settings, lighting conditions, and other display factors.
Minor variations in color, measurements, or appearance may occur.
14. ARE YOUR PRODUCTS ALWAYS IN STOCK?
All products are subject to availability.
A particular item, size, color, or style may become unavailable at any time. We reserve the right to update, discontinue, or modify product availability when necessary.
If an item becomes unavailable after an order has been placed, the affected portion of the order may be canceled and handled appropriately.
15. IS MY PAYMENT INFORMATION SECURE?
Payments are processed through the payment methods and service providers available on our website.
We take reasonable measures to help maintain a secure shopping environment. Payment information may also be handled according to the security practices and policies of the applicable payment service provider.